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What are the benefits of using Caller ID Software?
Most customers know the value of Caller ID Software; saving time and providing greater order accuracy, but they rarely consider the two most important benefits:
1) Customer relationships: when someone calls, most integrated applications not only provide the customers contact information, but also show the last few orders on the screen. When Employees know their customers, they naturally treat them better. Employees actually start remembering customers when they continually see their information on the screen. It is a fact that when customers are remembered they tend to frequent a business more often.
2) Driver Security: when the Caller ID number does not match one of the phone numbers in the caller’s record, extra security measures need to be followed. Delivery drivers are at risk for robbery or worse. Restaurant can be held liable. Caller ID can provide added security against malicious acts as well as prank orders. The world’s largest pizza delivery operation, Domino’s Pizza, requires every US franchisee to have a working Caller ID unit in their location for security reasons.
3) Restaurants can include Table Booking from the PC/Epos screen or online, we provide integrated software.
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Epos, Restaurants, Takeaways Call Handling
You receive a telephone call and the software will check the telephone number within the SQL Customer database. It will look for all saved telephone numbers including land-line and mobile. The software will store all the telephone numbers relevant to that client, which could include, Home, Work, Mobile etc. If the telephone number is "recognised", then the software will immediately load that customer's details, including Call History, List of Orders etc. We can make it work for you:
If you require more data, we can provide customised screens displaying any information you need. We can also provide online reports within the "screen" with data or statistics. We can also link the screen into other working areas. We are specialist database and .NET programmers. Customisation is at extra cost, please contact us for a competitive quotation.
If the telephone number is not recognised, a NEW screen will appear and include the Telephone Number the caller used and a simple Contact Screen including automatic Post Code and address entry. We use PostcodeSoftware who supply UK address data, Nationally.
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Postcode Software provide the most cost effective address lookup software on the market. It enables the capture and verification of addresses accurately without errors. Desktop Lookup - Enter any UK postcode and return an address. Use reverse postcode lookup and list addresses by Town, Street or Partial Postcode. Desktop Lookup - Enter any UK postcode and return an address. Use reverse postcode lookup and list addresses by Town, Street or Partial Postcode.
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