Call Centre Reservation System

Some organisations have a centralised Call Centre that provides reservations for several locations.

A restaurant group owns 15 restaurants in the UK and receives table bookings for all of the restaurants both locally, online from the company website and via a Call Centre with seven telephone lines. The Call Centre will accept table bookings, date and time, for all 15 restaurants. Our software is designed to provide a Telephone Caller ID system for each of the restaurants and a group system for the Call Centre, and to include a local customer database for each of the restaurants and a UK customer database for the Call Centre. Information is updated in real-time so that double booking, the same date and time, is not possible. This can only work by using a dynamic server update on all of the databases.

POS units can be used with any multi-line telephone system as long as the main phone lines coming into the building are analog. Incoming phone lines plug into the unit and a serial or Ethernet cable connects it to a PC. Modular input and output jacks are provided so that all connections are a snap. The unit connects the same way even if a digital system, KSU, or PBX is present. If more convenient, units can even be connected in parallel with incoming phone lines.

The software integrates all the restaurants in the group, new restaurants can be easily added. The database is dynamically updated at each restaurant, when they take a table booking by phone, and at the call centre. New online bookings in the COMMON SQL database will be downloaded to the Call Centre software database every 30 seconds.   So it enables the Call Centre staff  to see the online table bookings, from their website, for all the restaurants. Each of the seven PC's in the Call Centre are automatically updated in real-time. Additional PC's can be easily added.

This system can be used by any organisation that uses a Call Centre to take reservations for several location.